QUALITY POLICY
KANELLAKIS SA, implements a Quality Management System, according to the International Standard ISO 9001, with the scope of application:
Wholesale and retail trade of sanitary ware, plumbing equipment and heating and cooling equipment.
Wholesale and retail trade of sanitary ware, plumbing equipment and heating and cooling equipment.
The company’s STRATEGY consists of:
- the flawless execution of sales and services provided
- the formation of a specialized team of partners for service delivery
- the fulfillment of customer requirements and compliance with legislation, as well as all safety regulations related to the work environment
- cooperation with well-trained staff and approved external partners
- taking measures for environmental protection, including pollution prevention, sustainable use of resources, limiting impact, and adapting to climate change
- commitment to providing all necessary resources for the implementation and continual improvement of the Management System
By implementing our strategy, we commit to the following OBJECTIVES:
- maintaining high customer satisfaction
- providing optimal services
- fully controlled conditions for service delivery
- continuous monitoring of the results of the provided services
- sustainable development path with rational use of natural resources
- full implementation of environmental and labour legislation governing the operation of the company
- continuous monitoring of the results of the provided services
- fulfilment of all the specified requirements of the standard
- ongoing improvement of the effectiveness of the Management System’s processes
- risk analysis and identification of opportunities
To meet the above, the company has established and applies a Quality Management System that is monitored and improved through inspection, evaluation, and review programs. It is designed primarily to prevent non-conformities related to the operation and scope of the company’s activities, in such a way as to provide maximum customer satisfaction and meet the requirements of interested parties.
This policy constitutes the cornerstone of the services provided, and for this reason, the company’s management is committed to instilling it in all its partners.
REPRESENTATIVE
20.02.2025
