Legal Terms – Terms of Use
Legal information
Welcome to KANELLAKIS SA. By using our site, you agree to the following terms, which you should read carefully. KANELLAKIS SA provides its services to you, subject to the following notices, terms and provisions.
Copyright Copyright
All content included in this area, such as text, graphics, logos, button icons, images, pictures, audio clips, and software, is the property of KANELLAKIS SA or its respective suppliers and protected by Greek and international copyright laws. The compilation (meaning the collection, arrangement, and assembly) of all content on this site is the exclusive property of KANELLAKIS SA and is protected by Greek and international copyright laws. All software used on this site is the exclusive property of KANELLAKIS SA or its software suppliers and is protected by Greek and international copyright laws. The content and software in this area can be used as a shopping, sales, and e-card resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance of the content from this site is strictly prohibited.
All contents of the site (including text, graphics, images, pictures, photographs and software) are the intellectual property of KANELLAKIS SA and are protected by Greek and International Law. Any copying, reproduction and retransmission of the material is prohibited without the written permission of the company. Their appearance on the website should in no way be construed as a transfer or assignment of a license or right to use them.
Trademarks
The logos and other graphic shapes, graphs and service names are trademarks of KANELLAKIS SA. KANELLAKIS SA and any synthetics may not be used in connection with any product or service that is not KANELLAKIS SA, in any manner that is likely to cause confusion among customers, or in any manner that disparages or defames KANELLAKIS SA.
Use of the area
This site or any portion of this site may not be reproduced, copied, sold, resold, or otherwise exploited for any commercial purpose not expressly permitted in writing by KANELLAKIS SA. KANELLAKIS SA reserves the right and is in its sole discretion to refuse to provide services, close accounts, and/or cancel orders that include anything and without limitation, if KANELLAKIS SA believes that the customer’s behavior violates applicable law or is harmful to its interests.
Reviews and comments
KANELLAKIS SA allows visitors to its site to make reviews and comments on products where they exist. If you make any reviews or comments on the Site, you grant KANELLAKIS SA a non-exclusive, royalty-free, perpetual, irrevocable, and fully licensable right to use, reproduce, modify, adapt, publish, translate, create, distribute, and display such reviews and comments throughout the world in any media. You also grant KANELLAKIS SA and its suppliers the right to use the name you submit with any revision or comment.
Risk of loss
All items – products purchased from KANELLAKIS SA are made according to a consignment contract. This means that the risk of loss and title for such items – products pass to you upon our delivery to the carrier.
Disclaimer
THIS AREA IS PROVIDED BY CANNELACE GAS “AS IS”. CANNELLAKIS A.S. DOES NOT MAKE ANY COMMENT OR AUTHORIZATION OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED IN THIS SITE. KANELLAKIS SA in FULL APPLICATION OF THE APPLICABLE LAW, REJECTS ALL AUTHORISATIONS, EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THE IMPLIED AUTHORISATIONS OF COMMERCIAL CAPABILITY AND INTELLIGENCE FOR A PARTICULAR PURPOSE. CANELLAKIS A.S. SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING OUT OF THE USE OF THIS SITE, INCLUDING, WITHOUT LIMITATION, DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, PUNITIVE, AND PUNITIVE DAMAGES.
Applicable law
This area is created and controlled by KANELLAKIS SA. In this form, the laws of GREECE control these disclaimers and conditions. We reserve the right to make changes to our website, disclaimers, terms and provisions on it at any time.
Spare parts and repair tools
All spare parts and devices – tools used for appliance repairs are subject to a special warranty category and therefore the customer must ask and verify the terms of these warranties. CANELLAKIS AE WILL NOT BE LIABLE FOR ANY DAMAGE OF ANY KIND ARISING FROM THE USE OF THESE SPARE PARTS AND REPAIR TOOLS. THE USE OF THE SPARE PARTS AND TOOLS IS THE SOLE RESPONSIBILITY OF THE CUSTOMER. All our products have a guarantee. However, this guarantee is valid as long as the spare part has not been touched, soldered or opened-screwed-installed.
Acceptance or terms of use
By accessing or browsing any part of KANELLAKIS SA, the user acknowledges his/her full understanding and agrees to the terms and provisions set forth in the following.
Content of the website
Although KANELLAKIS SA updates and publishes the content on this website in good faith, no comment is made on the completeness or accuracy of the information contained herein. Certain parts of the website may be incomplete, contain errors or may expire – be removed – deleted at any point in time. KANELLAKIS SA expressly disclaims and assumes no obligation to update any content on this website. KANELLAKIS SA reserves the right to add, modify or delete information on the website at any time.
Any software available for down-loading from this server is the intellectual property of KANELLAKIS SA or the intellectual property of its suppliers. The use of such files – documents from this server is limited exclusively to personal use and for informational, non-commercial purposes. They will not be copied, put on another computer network or distributed by other means of communication. There is absolutely no interference with the documents. Any other use is strictly prohibited by law and may result in severe civil and criminal penalties. Offenders will be prosecuted.
KANELLAKIS SA does not declare in any way that the information contained in the documents and announcements published on this server is suitable for any purpose. Any such document and related graphics are provided “as is” without warranty of any kind.
KANELLAKIS SA is not responsible or liable for any damage and moral damage resulting from the inability to provide support services.
You are free to use www.kanellakis-sa.gr – b2b.kanellakis-sa.gr in accordance with the law and morality. You are solely responsible for the contents of your transaction information. KANELLAKIS SA does not exercise any kind of correction or intervention in the data you transfer. We ask that you fill in the following fields (name, address, email, contact numbers) correctly in the on-line contact forms. The use of the site of KANELLAKIS SA is subject to Greek, International laws and you agree not to use our site in order to violate these laws.
Access and bandwidth guarantees
KANELLAKIS SA has no responsibility for the bandwidth of your Internet connection or the operational speed of your Internet service provider (isp).
Disclaimer and limitation of liability
It is the buyer’s responsibility to ensure that any goods ordered by KANELLAKIS SA do not violate any custom, trade laws or customs authorities that may exist in the country of destination. Any law, rule or regulation regarding the import of the goods of KANELLAKIS SA into the buyer’s country is the sole responsibility of the buyer. KANELLAKIS SA assumes no responsibility or liability, for which any of its products are used for any unauthorized or illegal actions and criminal and/or civil events. KANELLAKIS SA does not condone piracy. It is up to the end user of this product to comply with any federal, state or local laws in any circumstance. Do not make illegal pirated copies of the software. Users can only make 1 single backup copy of the games or application for which they have purchased the original software license. If users lose or damage the original game software, the backup copy must be destroyed.
Restrictions on use – User responsibility
All users agree to abide by and adhere to all applicable local, provincial, federal, federal, international laws and regulations when using KANELLAKIS SA. All users agree not to use KANELLAKIS SA in a way that may cause a violation of the rights of third parties, including intellectual property rights. All users cannot use KANELLAKIS SA or any of its products for illegal purposes. KANELLAKIS SA may not be used for the transfer of illegal, harassing, abusive, defamatory, threatening, harmful, vulgar, pornographic, obscene or indecent material. It can also not be used to breach personal data. KANELLAKIS SA is not used to link commercial advertisements, designs, chain letters, encoded binaries, job offers or personal ads. KANELLAKIS SA cannot be used to provide materials or software containing viruses or other harmful – destructive data. KANELLAKIS SA will not be held responsible or liable for any kind of damages arising through the use of the public mailing domains of the website www.kanellakis-sa.gr – b2b.kanellakis-sa.gr. This will include, although not limited to, direct, indirect, punitive, incidental and consequential damages.
Users agree and undertake not to use the online store for:
Sending, publishing, e-mailing or otherwise transmitting any content that is illegal for any reason, causes unlawful offense and harm to KANELLAKIS SA or any third party, or violates the confidentiality or privacy of any person’s information.
Sending, publishing, e-mailing or otherwise transmitting any content that causes offence to users’ morals, social values, minors, etc.
Sending, publishing, e-mailing or otherwise transmitting any content to which users do not have a right to transmit under law or applicable contracts (such as inside information, proprietary and confidential information acquired or disclosed as part of employment relationships or covered by confidentiality agreements).
Post, publish, e-mail or otherwise transmit any content that infringes any patent, trademark, trade secret, copyright or other proprietary rights of any third party.
Sending, publishing, e-mailing or otherwise transmitting any material that contains, software viruses or any other code, files or programs designed to interrupt and damage, destroy or impair the operation of any software or computer hardware.
Intentional or unintentional violation of applicable laws or regulations. Harassing third parties in any way collecting or storing personal data about other users.
They also agree that all members, associates, employees, management, shareholders and other associates of KANELLAKIS SA are not liable for anything arising from third parties using the site of KANELLAKIS SA. Any use contrary to the above, apart from civil penalties, will result in the termination of the services provided without any notice.
General disclaimer and limitation of liability
Kanellakis SA makes no representations or warranties, whether expressed or implied in any way, regarding the website www.kanellakis-sa.gr – b2b.kanellakis-sa.gr or its content. The website www.kanellakis-sa.gr – b2b.kanellakis-sa.gr, the content and material therein are provided on an “as is, where is” basis. KANELLAKIS SA disclaims all warranties, whether expressed or implied, that include commerciality and fitness for any purpose or product. Any person using or attempting to use the CANELLAKIS SA understands and expressly acknowledges that there is absolutely no warranty or guarantee made regarding the content of the website. This includes the accuracy and completeness of the information. KANELLAKIS SA includes links to other websites as a service to its users. However, KANELLAKIS SA has no control over and does not submit any validation or comment in any respect on the content or appropriateness of the content included in the linked website ( third party websites ). Therefore, users hereby waive any claim against KANELLAKIS SA in relation to any linked website or content. KANELLAKIS SA assumes no obligation, and disclaims any duty to update any of its content or its reports in general or in part on any part of the website.
No owner or shareholder of Kanellakis SA, director, employee or any other representative will be liable for any damages that may arise from the use of the website www.kanellakis-sa.gr – b2b.kanellakis-sa.gr or any other linked or referenced site. This a comprehensive limitation of liability for all damages of any nature, including direct or indirect loss of data, loss or destruction of property, loss of income or profit and any claims made by third parties.
The pricing and availability information of a product or service is subject to change without any prior notice. But there is a price guarantee if the consumer places an order. KANELLAKIS SA guarantees that if the price of a product is increased the consumer will buy it at the original price unless there are serious reasons for incorrect price projection (such as incorrect calculation in the price of the product due to a computer error,…). There is no guarantee of availability of a product or service. The availability and price of a product or service depends on many factors such as supplier availability, inventory turnover rate, supplier pricing policy, currency exchange rate.
All prices are quoted in Euro (€) which includes all product pricing, freight pricing and any applicable taxes. Regardless of where you live or where you order or ship the product from, there is no exception to Euro pricing. KANELLAKIS SA is based in Greece and is subject to all laws and regulations regarding the sale of its products – services in accordance with Greek and European law. KANELLAKIS SA reserves the right to limit quantities at any point without any prior notice.
Laws and competence
This website can be accessed by users in all countries and around the world. Access from any location outside Greece may have laws and regulations different from those within Greece. By accessing www.kanellakis-sa.gr – b2b.kanellakis-sa.gr, the user or the visitor agrees that all issues related to the access or use of www.kanellakis-sa.gr – b2b.kanellakis-sa.gr and its affiliated websites are subject to the legal framework of Greece. This will occur regardless of the conflicts of the sovereign laws over it. Furthermore, the user agrees, acknowledges and submits with this text that the courts of Greece – Athens have exclusive jurisdiction to resolve any dispute. The user is responsible for compliance with all local laws and regulations.
Responsibilities and necessary knowledge of users
Any user or visitor of KANELLAKIS SA acknowledges that any content, offers, opinions and/or information that he/she may provide – send to KANELLAKIS SA will become the property of KANELLAKIS SA. This includes all copyright (without reservation), and the user waives all moral rights to such content. KANELLAKIS SA hereby declares that all or any part of the content may be used, reproduced, edited, published, translated, copied or incorporated into other works in any form. The technology with known means as of now or developing later for the full term of any copyrights, may exist in such content without any form of compensation. Also, that content is not subject to any copyright or other proprietary right of a third party. Any content made available to KANELLAKIS SA by third parties, which includes information provided by other users of KANELLAKIS SA, is that of their respective third parties and not of KANELLAKIS SA, its directors, employees or agents. KANELLAKIS SA reserves the right not to publish, or remove, or modify any content that is deemed inappropriate for KANELLAKIS SA, for any reason.
All contents of the site (including text, graphics, images, pictures, photographs and software) are the intellectual property of KANELLAKIS SA and are protected by Greek and International Law. Any copying, reproduction and retransmission of the material is prohibited without the written permission of the company. Their appearance on the website should in no way be construed as a transfer or assignment of a license or right to use them.
Limits of Liability
By using the site, you fully agree that use is at your own risk.
KANELLAKIS SA makes every effort to provide a high quality service but we cannot guarantee that there will be no interruptions or errors. Any reference and/or link to another site is provided for your convenience and we are not responsible for the contents, products and services provided (advertising or sale) on these sites. The photos of the products are indicative as provided by the suppliers, representatives, importers.
Applicable Law
The site has been created and is controlled by KANELLAKIS SA in Athens and the Greek Legislation will guide the use of the site and its interpretation. KANELLAKIS SA is registered in the register of suppliers who conclude contracts at a distance with a supplier registration number.
If you choose to access our site from another country, you are responsible for following the laws of that country. The above terms constitute the full agreement with KANELLAKIS SA and KANELLAKIS SA has the right to make changes to the content of the site and the above terms without any notice.
Declaration of confidentiality
This confidentiality statement refers to the site of KANELLAKIS SA (www.kanellakis-sa.gr – b2b.kanellakis-sa.gr). When you send a request online, the information you provide is used to answer your question electronically. We consider the applications you complete and the e-mails you send confidential. We do not disclose the content of such messages except to the directly interested recipient and to the law, if we are requested to do so or if we consider the content of the message to be offensive.
Such action is necessary in order to protect our rights, our property, to protect ourselves against misuse or unauthorized use of the site of KANELLAKIS SA and to protect our personal safety or the property of our users and our public.
However, if you give us a false email address or try to pretend, spoof or maliciously take someone else’s position when sending information online, all information – as well as the IP address – will be part of any investigation. The people of KANELLAKIS SA may need to process your email in cooperation with the technical department.
Also, if you ask one of the customer service representatives of KANELLAKIS SA to assist you in any electronic correspondence, they will have access to the full range of information relevant to your request, including your email address and your messages. KANELLAKIS SA has links to other sites. We are not responsible for their security policy or how they manage their online visitors.
User responsibility
Users agree and undertake not to use the online store for:
Sending, publishing, e-mailing or transmitting in any other way any content that is illegal for any reason, causes unlawful insult and damage to KANELLAKIS SA or any third party, or violates the confidentiality or privacy of any person’s information.
Sending, publishing, e-mailing or otherwise transmitting any content that causes offence to users’ morals, social values, minors, etc.
Sending, publishing, e-mailing or otherwise transmitting any content to which users do not have a right to transmit under law or applicable contracts (such as inside information, proprietary and confidential information acquired or disclosed as part of employment relationships or covered by confidentiality agreements). Post, publish, e-mail or otherwise transmit any content that infringes any patent, trademark, trade secret, copyright or other proprietary rights of any third party.
Sending, publishing, e-mailing or otherwise transmitting any material that contains, software viruses or any other code, files or programs designed to interrupt and damage, destroy or equip the operation of any software or computer hardware, intentionally or unintentionally violating applicable laws or regulations, harassing third parties in any way, collecting or storing personal data about other users.
They also agree that all members, associates, employees, management, shareholders and other associates of KANELLAKIS SA are not liable for anything arising from third parties using the site of KANELLAKIS SA. Any use contrary to the above, apart from any or civil penalties, will result in the termination of the services provided without any notice.
Order delay
Your order may be delayed for the following reasons:
The product has been delayed to be shipped from our supplier: In order to be able to offer you very competitive prices, we order our products from a very wide range of suppliers either domestic or international. But there are cases where an order can get “stuck” in customs or in transit, so we don’t have it in our warehouses when we calculate. In such a case, we will contact you to ask you if you want us to deliver the order without this product or to suggest an alternative. This item will be sent to you immediately upon receipt in our warehouses.
The product you ordered has already been discontinued and is not available: Among the 60,000 products we display in our online store, there are rare cases where the supplier suddenly and without warning announces that they are discontinued. In this case an employee of our company will contact you directly to give you all the alternatives.
In periods of extreme weather or strikes and in any case of force majeure that may affect the transport and delivery of your order.
In case it is impossible to contact you by phone and/or e-mail (if there is a problem with your order, either in relation to the product or in relation to its payment) because, for example, your details you have entered are not correctly updated.
Informative e-mails (newsletters)
KANELLAKIS SA regularly sends informative emails – newsletters.
KANELLAKIS SA is not responsible if the newsletters are not delivered to their destination, although it makes every effort with the ISP’s (Internet Service providers) for immediate delivery.
Newsletters may end up in the spam folder, so please check regularly that they are not stored there.
Put the shipping address of KANELLAKI SA, [email protected] in your safe list.
If you wish to stop receiving newsletters or wish to unsubscribe from the news delivery system of KANELLAKIS SA, you can inform us using the contact form of the site.
KANELLAKIS SA uses a 3rd party company for the identification (tracking) of newsletter recipients. Does not give information about first name, surname, home address to 3.
The information from KANELLAKIS SA is only provided if you choose it and for as long as you wish. On the contrary, if you have placed an order with KANELLAKIS SA, using our site, we send automated emails regarding the progress of your order. There is no way to deactivate these updates, the sending of which is a prerequisite for the correct progress of your order. We invite you to make sure that these e-mails can reach you and that you keep them throughout our transaction. It is your obligation, in case you do not receive the relevant e-mails, in accordance with the general terms governing our transactions, to inform us without delay.
Compensation
Your use of the website of KANELLAKIS SA, defends, indemnifies, and holds harmless KANELLAKIS SA, its employees, directors, owners of KANELLAKIS SA and its contracted businesses from any claim or demand (including the fees of third party proxies) arising from the malicious – incorrect use of the website www.kanellakis-sa.gr – b2b.kanellakis-sa.gr, by a third party, using – intercepting your login and password.
General product disclaimers – Consumer Goods Guarantee issues
Directive 99/44/EC of the European Parliament and of the Council of 25 May 1999 on certain aspects of the sale of consumer goods and associated guarantees.
The Directive concerns the legal guarantee and commercial guarantees.
The concept of legal guarantee refers to the legal protection of the buyer against defects in the purchased products. This legal protection has been made mandatory by law and does not depend on the contract. The Directive thus establishes the principle of conformity of the product with the terms of the contract. Indicatively, we refer to the buyer’s right to demand repair, replacement of the product, reduction of the price or to withdraw from the contract (Declaration of Withdrawal), requesting a refund, due to an actual defect of the product or lack of agreed quality for a period of two (2) years from the date of delivery.
The concept of a commercial guarantee, on the contrary, presupposes the manifestation of the will of a person, the guarantor, who holds himself responsible for certain defects. The consumer has the right to request a repair if during the warranty period a product shows a real defect and a temporary replacement of the product for as long as the repair takes, if the required repair time for the product within the warranty exceeds 15 working days.
The Directive does not use the terminology of legal and commercial guarantee. When the term “guarantee” is used, it covers only commercial guarantees defined as follows: “any undertaking by the seller or producer to the consumer, at no extra charge, to refund the price paid, to replace, repair or take care of the goods in any way if the consumer goods do not meet the characteristics stated in the guarantee statement or in the relevant advertising”.
Consumer goods are considered to be any tangible movable property, except: goods sold by way of execution or otherwise by a judicial authority, water and natural gas when they are not packaged for sale in a limited volume or fixed quantity, and electricity.
All products that are purchased from us through the respective dealers for the Greek and European market have warranty – support from the respective importer – distributor. Customers can contact us for the contact details of their respective dealerships and authorised repair centres. Also in case of problems that our customers have with the respective agencies, they can contact us via email at [email protected] and by Fax at 210 590110. Of course, they can also deliver it to us so that we can send it to the respective delegation.
Other products offered by KANELLAKIS SA and are of our own import have warranty and technical support from us.
Right of withdrawal
From initial submission of the customer’s order up to a period of 14 calendar days from the date of conclusion of the service contract (when it is such a contract), or from delivery (when it is about products) and even when there are several in the same order from the delivery of the latter and when there is an obligation to deliver products at regular intervals from the delivery of the former, the customer is entitled to withdraw from the sale.
This withdrawal is unjustified and without any charge and if the item has already been delivered the customer must return the product exactly in the condition in which it was received, with all its parts, the accompanying forms and packaging in perfect condition. The return of the item is accepted only if the buyer has first paid any amount charged by the company for the shipment of the item to him and the shipping costs for the return of the item.
The withdrawal statement is made in writing or electronically and KANELLAKIS SA is obliged to send confirmation of receipt of the withdrawal statement as soon as it is received. Following the declaration of withdrawal, KANELLAKIS SA is obliged to pay the price received. The refund to the customer will be made in the case of credit card billing as follows: in case that until the withdrawal and return of the item the price has been paid to the COMPANY by the Bank, the COMPANY will be obliged to inform the Bank of the cancellation of the transaction and the bank will proceed to any action provided for under the contract it has drawn up with the customer. KANELLAKIS SA after this information does not bear any responsibility for the time and manner of execution of the settlement, regulated by the aforementioned contract. In the case of cash payment, if the customer had chosen the option “pickup from the store”, it will be done with a refund to him from the store where he made the receipt of the product.
The return will be made no later than within fourteen (14) working days of both the product and the price.
Delivery charges are not refundable and the customer must bear the cost of returning the products. The customer is also obliged (unless the supplier has offered to collect the goods himself) to return the goods within 14 calendar days from the day on which he notified the withdrawal.
The customer is liable to compensate the company if he/she has used the goods other than what is necessary to ascertain the nature, characteristics and function of the goods in the period until the declaration of withdrawal, and the COMPANY is entitled to agree with the customer on the compensation even with mutual set-off. If the withdrawal concerns the provision of services, the customer must pay an amount proportional to the services provided up to the date of the withdrawal. If the consumer exercises the right of withdrawal any linked contracts will automatically terminate, at no cost to the customer.
Exceptions to withdrawal:
NOT
no withdrawal in
Contracts for services after the full provision of the service, if performance has begun with the prior express consent of the customer and with his acknowledgement that he will lose the right of withdrawal once the contract has been fully performed by the supplier.
Contracts where the consumer has specifically requested a visit from the supplier to carry out urgent repairs or maintenance work. If, in the case of such a visit, the supplier provides services in addition to those specifically requested by the consumer or goods in addition to the spare parts necessarily used in the performance of maintenance work or repairs, the right of withdrawal applies to those additional services or goods.
